Returns & Refunds Policy

Last updated: 30 August 2026

We put a lot of love into every Shirley order, so please choose your size and products carefully before placing your order.

Damaged or faulty items

If your order arrives damaged or an item is faulty, please contact us as soon as possible at highlittleshirley@gmail.com.

Please include your order number and photographs of the damaged or faulty item where possible. We’ll review the issue and, where appropriate, arrange a replacement or refund.

Incorrect size or change of mind

We do not offer refunds or exchanges simply because an item is the wrong size, doesn’t fit as expected, or you have changed your mind.

Please check the sizing information provided on each product page carefully before ordering.

This does not affect any statutory consumer rights you may have under UK law, including your rights where goods are faulty, damaged, not as described or otherwise do not meet legal requirements.

Incorrect items

If you receive an item that is different from what you ordered, please contact us at highlittleshirley@gmail.com and we’ll help put things right.

Sale and limited-edition items

Sale items and limited-edition products are subject to the same legal consumer rights as other products. Where an item is faulty or does not meet legal requirements, please contact us.

Contact

For any questions about an order, please contact:

highlittleshirley@gmail.com

Please include your order number so we can help you as quickly as possible